Frequently asked questions

Frequently Asked Questions

Most frequent questions and answers

What is enabill?

enabill is an all in one online payment platform for all your purchase needs. Pay at any of our enabill registered vendors through QR codes or order online via our selected vendors online stores.

How much does it cost to use enabill ?

enabill is completely free to use!

Why should I use enabill?

enabill has been fully designed to ensure that all your payment operations are made hassle free. Why bother with bank cards or carrying cash? Simply login to the app and pay online!

I’m not a registered user, can I still use enabill?

Yes, enabill is accessible to all types of users. However, we do recommend that you sign up to get the full experience and convenience that we have to offer.

Is it safe to use enabill?

Our enabill service uses a world-class security system that ensure that all of your payment operations and private information are secure at all time. All you need to do is simply keep your login information safe.

How do I obtain additional help?

For any enquiries and questions about enabill, simply use the live chat tool that is located in the enabill application or email us at

How can I retrieve my password or username?

If you are having issues accessing your enabill, you can use the “Forgot my password” tool that is located in the sign-in page of the App.

Can I send money to other users?

No, enabill is a strictly payment platform of which all financial transaction is between you and the vendor.

How can I request a refund?

To request a refund, please contact us via live chat or email us at

Can I transfer money from my wallet to my bank account?

No, transfers from your enabill wallet to your bank account are not available.

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